788com Privacy Policy

1Introduction

This Privacy Policy applies to all services offered by 788com through its website at 788com.pro and through the 788com mobile app. It explains how we handle your personal information from the moment you visit the platform, through account registration, deposits, gameplay, and withdrawal — all the way through to account closure.

By registering an account and using the 788com platform, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your data as described here. If you do not agree, you should not create an account or use the platform.

This policy is written in plain English so that Pakistani players can understand exactly what is happening with their data — not buried in legal language that nobody reads. If anything here is unclear, please contact our support team and we will explain it directly.

2Data We Collect

788com collects personal information in two ways: information you provide directly when using the platform, and technical data collected automatically when you interact with our website or app.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Contact number and email address
• Payment method details — such as your JazzCash or Easypaisa mobile number, or bank account details used for deposits and withdrawals in PKR
• Identity documents submitted during verification processes, such as a CNIC or other government-issued ID
• Communications you send to the support team, including live chat logs and email correspondence

Data collected automatically:

• IP address and approximate location data
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation patterns within the platform
• Session duration and login timestamps
• Game activity records — games played, bet amounts, session lengths (for account history and responsible gaming purposes)

3How We Use Your Data

Every piece of data we collect is used for a specific, legitimate purpose. We do not collect data speculatively or hold information we have no use for. The main ways we use your personal data are:

• Account management: To create, verify, and maintain your 788com account, including age verification and identity checks where required.
• Payment processing: To process PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, cards, or mobile wallets.
• Customer support: To respond to your queries, investigate disputes, and resolve issues with your account, transactions, or game outcomes.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent activity, money laundering, and other misuse of the platform.
• Responsible gaming: To monitor game activity patterns and identify players who may benefit from responsible gaming tools such as deposit limits or self-exclusion options.
• Platform improvement: To analyse how players use the platform, which games are most popular, and where technical issues occur — so we can make the experience better.
• Promotions and bonuses: To determine eligibility for bonuses and promotional offers and to communicate relevant promotions to registered players.

4Payment Data

Payment data is among the most sensitive information we handle, and it is treated accordingly. When you make a deposit or request a withdrawal in PKR, the payment details you provide are used solely to complete that transaction.

• Full card numbers, CVV codes, and other complete card credentials are never stored on 788com's systems. Payment card data is handled entirely by our certified payment processing partners.
• Mobile wallet identifiers — such as your JazzCash or Easypaisa mobile number — are stored in a secured format and used only for processing your deposits and withdrawals to the correct destination.
• Bank account details provided for Raast or bank transfer transactions are held securely and used only for the specific transactions you initiate.
• Transaction records — including deposit and withdrawal amounts, dates, and method — are retained as part of your account history for a minimum period required by our internal compliance processes.

5Cookies and Tracking Technologies

788com uses cookies and similar tracking technologies on its website and app to make the platform work correctly and to understand how players use it. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are necessary for the platform to function. They maintain your login session, remember your language preferences, and keep the platform secure. You cannot opt out of essential cookies without losing core platform functionality.
• Performance cookies: These collect anonymised data about how pages are used — which sections are visited most, where errors occur, and how navigation flows work. This helps us improve the platform over time.
• Functionality cookies: These remember your preferences, such as game lobby filters or display settings, so you do not have to reset them every session.
• Analytics cookies: Used to understand aggregated traffic patterns and platform usage. Data collected through analytics cookies is not linked to your individual identity.

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect the functionality of the 788com platform. For the best experience, we recommend keeping essential and functionality cookies enabled.

6Third-Party Data Sharing

788com does not sell, rent, or trade your personal data to third parties. However, operating the platform requires working with certain service providers who may process some of your data on our behalf. These include:

• Payment processors: JazzCash, Easypaisa, Raast, and our banking and card processing partners receive the specific payment information needed to process your transactions. They operate under their own privacy policies and data protection obligations.
• Identity verification services: Where identity verification is required, your submitted documents may be processed by a third-party verification provider. This data is used only for verification purposes and is not retained beyond what is necessary.
• Game studios and technology providers: Game providers such as Pragmatic Play, PG Soft, and others may receive anonymised session data necessary to deliver their games on the platform. No personally identifiable information is shared with game studios beyond what is technically required.
• Legal and regulatory requirements: If required by applicable law, legal process, or in response to legitimate requests from authorities, 788com may disclose personal data. We will notify affected players where this is legally permissible.

7Data Retention

788com retains your personal data for as long as your account is active and for a period thereafter as required by our internal compliance and security processes. Specific retention periods apply to different data categories:

• Account registration information is retained for the duration of your account plus a minimum period after account closure, to allow for any outstanding disputes or queries to be resolved.
• Transaction records — deposits, withdrawals, and game session history — are retained for the period necessary to support any disputes and for internal compliance purposes.
• Customer support communications, including live chat logs and email records, are retained for a reasonable period to provide continuity of service and resolve any follow-up issues.
• Identity verification documents submitted during account verification are retained only for as long as necessary for verification purposes, after which they are securely deleted.

When data is no longer required for any legitimate purpose, it is securely deleted from our systems in a manner that prevents recovery.

8Data Security

Protecting your personal data is a core operational priority at 788com. The following security measures are in place across the platform:

• All data transmitted between your device and the 788com platform is encrypted using SSL/TLS protocols. The padlock icon in your browser confirms an active encrypted connection.
• Account passwords are stored using one-way cryptographic hashing. 788com staff cannot view your password in plain text at any time.
• Access to player data within 788com's internal systems is restricted to staff who require it for their specific role. Access logs are maintained and reviewed regularly.
• The platform infrastructure is monitored continuously for security threats, unauthorised access attempts, and anomalous activity patterns.
• Regular security reviews are carried out to identify and address vulnerabilities before they can be exploited.

While 788com takes every reasonable technical and operational measure to protect your data, no system connected to the internet can be guaranteed 100% secure. Players should also take responsibility for maintaining the security of their own login credentials and devices.

9Your Privacy Rights

As a 788com player, you have the following rights with respect to your personal data. To exercise any of these rights, contact support at [email protected] with your request and account details.

• Right of access: You can request a copy of the personal data 788com holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the correct information and we will update it.
• Right to deletion: You can request deletion of your personal data. Note that certain data may need to be retained for compliance, legal, or security purposes even after an account closure request. We will advise you of any such limitations when you make a request.
• Right to withdraw consent: Where data processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time through account settings or by contacting support.
• Right to raise a concern: If you have a concern about how 788com handles your personal data, you can raise it with our support team. We take all privacy concerns seriously and will investigate and respond.

10Children's Privacy

788com is strictly an adult platform. No person under the age of 18 is permitted to register an account or use any 788com service. We do not knowingly collect personal data from anyone under 18.

If we become aware that an account has been created by or for a minor, that account will be closed immediately, all associated data will be deleted or quarantined, and any balance will be reviewed in accordance with our Terms and Conditions.

If you are a parent or guardian and believe your child has registered on 788com, please contact support immediately so the account can be identified and closed.

11Updates to This Privacy Policy

788com may update this Privacy Policy from time to time to reflect changes in our data practices, platform services, or applicable requirements. When we make material changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how your data is used, registered players will be notified through their account dashboard or by the contact email associated with their account before the changes take effect. We recommend reviewing this page periodically to stay informed.

12Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or to your personal data, the 788com support team is available around the clock to assist.

• Email: [email protected]
• Live chat: Available through your account dashboard after login
• Response time: Within a few minutes via live chat; within a few hours by email

For related platform policies, visit the Terms and Conditions, the Responsible Gaming page, or the FAQ.